Privacy Policy

At FSBO-MLS.com, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, password
• Profile Information: Account type (buyer, seller, agent), preferences
• Property Information: Address, photos, descriptions, pricing
• Payment Information: Credit card details, billing address (processed securely through our payment partners)
• Communication Data: Messages, inquiries, support requests

1.2 Automatically Collected Information

When you access our Service, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, clicks, search queries
• Location Data: General geographic location based on IP address
• Cookies and Tracking: See our Cookie Policy below

1.3 Information from Third Parties

We may receive information from:

• MLS networks and real estate databases
• Social media platforms (if you connect your account)
• Payment processors
• Analytics providers

2. How We Use Your Information

We use the collected information for:

• Service Delivery: Creating and managing your account, processing listings, facilitating transactions
• Communication: Sending updates, notifications, marketing materials, responding to inquiries
• Improvement: Analyzing usage patterns, improving features, developing new services
• Security: Detecting fraud, preventing abuse, protecting user safety
• Legal Compliance: Meeting legal obligations, enforcing our terms
• Marketing: Sending promotional materials (you can opt-out anytime)

3. How We Share Your Information

3.1 With Your Consent

We share your information when you explicitly authorize us to do so.

3.2 Service Providers

We share information with third-party vendors who perform services on our behalf:

• Payment processors
• Email service providers
• Analytics providers
• Cloud hosting services
• Customer support tools

3.3 MLS Networks

When you create a listing, we share your property information with MLS networks and real estate platforms to maximize exposure.

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.5 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

3.6 Public Information

Property listings you create are publicly visible and may be indexed by search engines.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services.

4.2 Types of Cookies We Use

• Essential Cookies: Required for the Service to function
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with our Service
• Advertising Cookies: Deliver relevant ads and measure campaign effectiveness

4.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may limit functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure password hashing
• Regular security audits
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

6.1 Access and Correction

You can access and update your account information at any time through your account settings.

6.2 Data Portability

You can request a copy of your data in a machine-readable format.

6.3 Deletion

You can request deletion of your account and personal information. Some information may be retained for legal or legitimate business purposes.

6.4 Opt-Out

You can opt-out of marketing communications by clicking "unsubscribe" in emails or adjusting your account settings.

6.5 Do Not Track

We currently do not respond to Do Not Track signals.

6.6 California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt-out of the sale of personal information.

7. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

9. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your information, except where retention is required by law.

10. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last Updated" date at the top indicates when the policy was last revised.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@fsbo-mls.com
• Phone: 1-800-555-1234
• Mail: FSBO-MLS.com Privacy Team
  123 Real Estate Blvd
  Austin, TX 78701

13. Your Consent

By using our Service, you consent to the collection and use of information as described in this Privacy Policy.